Shipping Policy

1. Delivery Timeframes

Orders are typically delivered within 4–6 working days, unless otherwise specified on the product page or at checkout.

Please note that delivery timeframes are estimates and may vary due to factors beyond our control.

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2. Shipping Costs

R180 flat rate for orders in Gauteng
R300 flat rate for all other regions

Free delivery nationwide on orders over R1,000

Shipping costs are calculated at checkout.

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3. Courier Services

We use a combination of in-house delivery services and trusted third-party courier partners to ensure reliable delivery across South Africa.

The courier used will depend on your delivery location and the size of your order.

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4. Order Processing

Orders are processed during standard business hours (Monday to Friday, excluding public holidays).
You will receive a confirmation email once your order has been dispatched.

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5. Delivery Areas

We deliver nationwide within South Africa.
If your delivery address falls outside standard courier routes, additional charges or extended delivery times may apply. We will contact you should this be the case.

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6. Delivery Requirements

Please ensure that:

1) The delivery address provided is accurate and complete.
2) Someone is available to receive and sign for the order, where required.

Failed delivery attempts due to incorrect details or absence may result in additional delivery charges.

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7. Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery by contacting hello@luun.co.za, including photographs and your order number.